My Home Finance

i have been trying to ring the Birmingham branch for over 2weeks!!! left numerous messages!! e-mails!! and even gone to the store!!! nothing!! have they closed down??? rang other stores, still no joy!!!!! what the hell is going on??!!!

went to erdington branch and as above was given the spanish inquisition about how come i spent this and so forth on my statements also right in the middle of the shop. Paid the admin fee £20 and all was fine while i was paying back. i tried to get in touch a month before my loan was due to finish and was told they would call me back still waiting 3 weeks later. had my direct debit sent back for some reason this week and is finished in couple of weeks so have rang about 12 times trying to make the payment and not one of the numbers is answering!? completely unprofessional, rubbish and id rather just pay the extra little bit of interest to wonga who i never have had probs with!

Have used them over a year ago, when called MHF, they have recently been taken over by some other company, had DD reset and letters in post. Loan setting up was easy, the Loans Officer was polite, freindly and even let me print my bank statements there on their printer, what bank lets you do that? The only caveat I have i the 'upfront' admin fee, would have thought this could be done a better way. Can be nightmare to contact, evidently very busy loan book I gues, downside is they operate office hour, so if like me you work, you have to take time off, no Saturday is a bit off and they'd probably double trade if they did as the footfall where the branch is situated is bang in the centre of a main shopping area, relatively private, small shop front next to Lloyds TSB, blink and you'll walk past it. Only do loan by DD, no doorstep callers and all relevant info apr etc is explained up front. I suppose for families that would think of taking a payday loan or going for an option of major purchase via say, Brighthouse (again eye watering APR's) this is a really good option and the loan I had was not far above a standard store card on the APR, when you consider Payday lenders are usually over 1700%, similar for Brighthouse, Provident over 200% APR. In summary, easy, efficient, staff seem well braced on subject of loan and issues, need to plan time to get in if working, so only downside, and latest change of ownership too me several weeks to be able to book appt. 8/10 - if they open Saturdays and have a more fluid system for appts. I'd have given a great big 10/10. Coventry branch seems the one to go to from what other reviewers say.