Castle & Crystal Credit Union Reviews, Loan Calculator and Complaints

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Acceptance Criteria

You need: 3 months bank/post office statements, a rent/mortgage statement and 3 months payslips OR benefit award letters if unemployed
You don't need to have good credit
You must be 18 years of age

It doesn't matter if you are employed, unemployed, on benefits, a carer, a homemaker or on Job Seeker's Allowance, anyone can apply
You don't need to have been a UK resident for any specified length of time
You don't need to have a bank account

You must live or work in the Dudley Borough to become a member

Loan Details

APR

12.68% - 26.8%

Representative APR

26.8%

Loan Amount

£100 - £10,000

Repayment Period

Minimum Term 1 month

Loans up to £10,000 - 5 years

Repayment Method

Benefit deduction

Payroll deduction

Cash

Cheque

Standing order

Payroll deduction

Speed To Payout

3-5 working days (loans £1,000 and under)

5-10 working days (loans £1,001 and over)

Arrangement Fee

No Fee

Payment Holidays

None Available

Payout Method

Collect cheque from Dudley head office

Letter to collect cash (must provide photo proof of ID)

Cheque posted to home address

Collect cheque from a collection point

Transferred into your bank/building society account

Income Protection Available

No

Areas Covered

Birmingham
Dudley
Huddersfield
Wolverhampton

Average Customer Review

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Loanfinder Ranking

219th for APR of 423 loans in the UK (See Lender League Table By APR)

About Castle & Crystal Credit Union

You must live or work in the Dudley Borough to become a member.

Credit Unions offer a few different unsecured loans for any purpose. Their loans fairly cheap and are based on your proven ability to repay, this is why they do a thorough check of your income and expenditures. You need to be a member but you can apply for a HandiLoan as soon as you are a member, but only up to £300.

They offer 2 loans: Handiloans (£100-£999) and Loans (£1,000-£10,000)

First you will need to become a member of the union. In order to apply for a loan, you can download a form off their website (see example below). Complete this and hand it in to their office or one of the collection points, along with the documentation listed below. A member of staff will copy your documents and will arrange a brief interview with the Loans Officer. After the interview, a decision is made in 3 days. After that, you need to sign a loan agreement.

The process may in some cases take up to two weeks so this is not a good option for you if you need your money quickly. You can manage your loan online so if you need to make changes it is easily accessible. With credit unions, the money you are borrowing is the money of other members, so if you fail to make payments, they take this very seriously. Their opening hours are very limited, which makes it difficult for you to go in to organise all your documents and sign your agreement. On the other hand, they want to help you rebuild your finances if you haven't got a good history. Their rates are extremely low and their repayments are really small each month.

Monday -Thursday: 9:30am - 4:30pm
Friday: 9:30am - 4:00pm